Just joined. 3. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Now have to wait until late next week for a technician to arrive!which will give you a general idea of VM fixtures and fittings. Re: My house wall socket that cannot fit to VM hub. 1 ACCEPTED SOLUTION. . AnthonyRaw1986. on 27-01-2023 17:22. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. charleykate10. Hi. Or you may be quicker than average! You won’t be involved the whole time. a week ago. VM BB TV Landline. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. I'm very sorry to hear about the non-wall socket. Please help. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Broadband. I don't have virgin media wall socket in Volt Wednesday; VOLT Virgin and O2 in Volt Wednesday; Top. Select the correct HDMI input for your box. Tuning in. Got my virgin media self install kit but I don't have a virgin socket. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Chatter and natter. Jack14102. I was never asked if I had a wall box. 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. There is not a simple wall socket, but instead things seem a bit more complicated. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I'm very sorry to hear about the non wall socket. Step 3. Switched On Families. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. 4. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. No wall socket. I have 2 Virgin Media wall sockets. This next section will take about 30 minutes. What you want is a telephone line extension from the hub to where you want the phone base unit located. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Tudor. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Hi mariz2198, thanks for posting and welcome to our community. Thank you. There is a wire within the box but it’s too short to reach and also does n. Account - Cable. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. I have had a look into your. 0 Kudos Reply. If you want to extend your Virgin Media cable, you will need to contact Virgin Media, and they will send you the cable you need. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. 3K; 6. Account - Cable. Socket should be on the underside. Eric714. We can certainly look to get an engineer booked in for you. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. I've got 2 wall sockets that I think are likely. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Customer since 1993. please - 5241140We would like to show you a description here but the site won’t allow us. I am going to cancel. The box and cables may have been removed by the previous occupiers. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. )Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Getting started & FAQ. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Second, you'll likely need a manned installation for your VM services. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. We can certainly get a move of the equipment. Tudor. I'm here to share knowledge, I don't work for Virgin Media. If no luck, call. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Solved: No Vigin Media socket - Virgin Media Community - 4917594. When you see the ‘starting up’ screen, you can pull the tab out of the remote. I've looked for an external box but cannot. Get the Hub ready by connecting the wires. 0 Kudos. Wall socket. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Switched On Families. . The only wall boxes are old NTL boxes with TV and FM connections. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. A Virgin Media. I’ve received my QuickStart package to find I do not have a compatible wall socket. Vonage 2nd line. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. I could connect it in my house self install. Tudor. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Step 2. I will private message you now to confirm your details. Security matters. My Virgin Media App. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the Pre-installation and delivery team on 0800 052 1734. Connect the Hub’s power cable with the blue tab. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. There should be a wall mounted box somewhere inside that has an F socket on it. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Browse. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). 4. If it’s damaged or not working correctly, it could be causing your internet issues. Options. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Hi, Same problem here. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. If digging / drilling / new external & internal cables are required the. Options. Stay safe online. I don't work for Virgin Media. 132Mb average speed. Broadband and phone deals. both appear. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Switched. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. My Virgin Media App. I have booked a technician but I don't know if i have to inform the. Virgin will not remove them. Manage Your Account. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Got my virgin media self install kit but I don't have a virgin socket. Call the pre-installation and delivery team on 0800 052 1734. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Problem solved? Click to. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. We would like to show you a description here but the site won’t allow us. 11-11-2022 12:53 - edited 11-11-2022 12:58. Virgin Media Quickstart set up. I think there’s something missing to the Virgin Media wall socket in my flat. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. I expect it is a male F plug on the cable, they don’t make female F plugs. If you have no luck you will need a technician’s install. Kind regardsHi, I ordered a broadband only package and was told my address was applicable for a self install kit. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. 63K; 3. My Virgin Media App. All forum topics; Previous topic; Next topic; 1 REPLY 1. . This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. However, I do not have any of the specified wall sockets available. The box and cables may have been removed by the previous occupiers. Hi all, when I signed up for Virgin Media, it said the service was available at my house. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Tudor. We would like to show you a description here but the site won’t allow us. Virgin Media Wall Socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I am so sorry to hear that you seem to be missing a wall socket in the home. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Joining in 143 Views. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. To help with spotty WiFi, can I just plug a modem/router into the second socket and that's it or is it more complicated that that? r/homelab • Want to add a switch but don't want to create a loop. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Virgin Media; My Virgin Media; Shop;. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. Customer since 1993. Tried looking but can't see a way to book an engineer for this?. on 07-09-2022 19:28. Other times you will find an unbranded connection point on the wall. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. My Virgin Media Hub 3 just came in but realised need a socket wall installed. I'm a Very Insightful Person, I'm here to share knowledge. See full list on itblogpros. 33. . The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). The house is a new build, there's no lead in the paint, no aquarium or anything like that. on 23-10-2022 13:36. if not a technician will install one. The wall socket I have within my home does not appear to be working. Which was great as that is in a better location than my master Socket was. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. We only have the Open reach Master socket 5C. Browse Virgin Media Virgin Media Community. Hey Juanr, thank you for. 2. Stay safe online. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Vonage 2nd line. Adduxi. Options. All the cabling is the property of Virgin Media and must not be touched. on 04-02-2023 11:17. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. In response to Llfamily. Manage Your Account. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. We're pleased to hear you're thinking of rejoining us. That's fine. 19-01-2023. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Account - Mobile. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. The new ones are just screws, the old style Telewest ones are like star shaped head. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Two virgin media wall. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. The admin page for the hub says Telephony (disabled)No virgin media wall socket. sophiekerrs. So yes, following many takeovers, this is now your Virgin Media connection. We have the quickstart pack but sadly cannot get broadband set up and working. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Socket. Tudor. I have signed up as a new user for Virgin Fibre. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Re: No Virgin Media wall socket internally. Sometimes there is no wall box, just a trailing cable. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. I don't have a virgin media wall socket and this is stressing me out. Call the Pre-installation and delivery team on 0800 052 1734. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. I have checked outside and there is a brown box shared with the neighbour. I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. on 17-12-2022 10:39. Wall sockets and no connection. My Virgin Media App. B&Q are running low on these however. I spoke to 3 customer service people yesterday and none could help. Plug into the wall socket. It is actually a VM box but a very old one, even though it was still in use just over a month ago. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Vonage 2nd line. Security matters. The answer is yes. kkd1. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall - 5134896. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I have gone through several videos and found that there should be wall socket inside your home. I don't work for Virgin Media. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. “. Browse Virgin Media Virgin Media Community. Virgin Media Wall Socket. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Get the Hub ready by connecting the wires. There should be a screw F socket on the bottom where the cable is now just pushed onto. Praying the white is the virgin one. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Plug into the Hub. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Please there is no virgin media wall socket and I don't know how to go about the installation. But I. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Hi team. Not all properties have an internal wall box. I have the most. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Various cable mediums are used in modern systems to transmit data. Plug the cables into the Hub. i opted for the self install, however on inspection we - 5180915. Browse Virgin Media Virgin Media. Phone. Make sure that all of the cables are plugged in securely and that there are no loose connections. Virgin Media; My Virgin Media;. Mark as New; Bookmark this message; Subscribe to this message; Mute;. I think there’s something missing to the Virgin Media wall socket in my flat. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. When you place your order, we'll let you know. The flashing purple light indicates that you have no broadband connection at all, so double-check that everything is correctly plugged in. If you can set up using a Self-Install pack, but choose to use an engineer for. on 23-12-2022 10:31. Security matters. goslow. Options. Virgin offers self-install to properties that have recently had a service. 4. No Virgin Media Wall Socket on 13-04-2022 14:08. SpeedVirgin don't use phone cables, they use coaxial cables similar to that used with TV antenna feeds. Hello, i registered VM broadband and scheduled to delivery on 1st September. Options. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Problem solved? Click to mark as a Helpful Answer,. and the isolator cable. #12. Push fit the VM-supplied lead onto the socket. I don't work for Virgin Media. a week ago. on 25-09-2022 15:41. Virgin Media don’t do any Fibre connections to inside the house. Virgin Media have used the Openreach socket to provide telephone services. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. Vonage 2nd line. Solved: Previously, I had BT connection so I need a wall socket. You need to go outside and locate the brown or grey omnibox on the wall. I have received my quick start-up kit. Client62. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Everything is converted to specialised triple screened coaxial cable. on 21-08-2023 20:36. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. These are designed to push over the screw thread on the socket. Dave. Please help. If you really need to take them off, just use a screwdriver to unscrew the screws. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. VM BB TV Landline. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. We do not have virgin so are we able to cut the wires - 5195119. 19K; 36; 98; Sofia_B. I’m a new Virgin customer, and the previous occupants used a different provider. Re: No wall socket. on 30-09-2022 14:24. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Push the white cable with the black label into the Hub. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I can only find the TV socket. All you need to do is contact Virgin Media and explain what the issue is. Push the red label end of the white cable, into the wall socket. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Wall Socket. Account - Cable. Yes, we will be able to fit another socket for you. Browse Virgin Media Virgin Media Community. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. My Virgin Media App. We can certainly get an engineer visit booked for you to come and install things. Virgin will not remove them. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. TV on the go. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. If it’s damaged or not working correctly, it could be causing. Kind regardsThe box and cables may have been removed by the previous occupiers. I have taken a look on our side and it looks as though you have spoken with the team regarding this. I've also got an old NTL phone socket so. You can get a small female to female connector at B&Q/Amazon to join two cables together. Virgin Media Wall Socket Example 2. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Switched On. Tudor. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Thankfully, it's very easy to tell whether your. The yellow labelled parts have HDMI cable been supplied in the box. All the wall. Turn on and get connected. Broadband Deals. Pop the power cable into a nearby plug socket, and turn it on. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. I’m a new Virgin customer, and the previous occupants used a different provider. First picture is telephone socket which is now not used.